{"id":50126,"date":"2026-10-04T12:17:04","date_gmt":"2026-10-04T09:17:04","guid":{"rendered":"https:\/\/haberverkibris.com\/index.php\/2026\/10\/04\/iletisim-sektorune-yonelik-sikayetlerde-ilk-sirayi-internet-hizmetleri-aldi\/"},"modified":"2026-10-04T12:17:04","modified_gmt":"2026-10-04T09:17:04","slug":"iletisim-sektorune-yonelik-sikayetlerde-ilk-sirayi-internet-hizmetleri-aldi","status":"publish","type":"post","link":"https:\/\/haberverkibris.com\/index.php\/2026\/10\/04\/iletisim-sektorune-yonelik-sikayetlerde-ilk-sirayi-internet-hizmetleri-aldi\/","title":{"rendered":"\u0130leti\u015fim sekt\u00f6r\u00fcne y\u00f6nelik \u015fikayetlerde ilk s\u0131ray\u0131 internet hizmetleri ald\u0131"},"content":{"rendered":"<p><\/p>\n<h2 class=\"news-spot\">Ula\u015ft\u0131rma ve Altyap\u0131 Bakanl\u0131\u011f\u0131n\u0131n ili\u015fkili kurulu\u015fu Bilgi Teknolojileri ve \u0130leti\u015fim Kurumuna (BTK) y\u0131l\u0131n ilk yar\u0131s\u0131nda en fazla \u015fikayet, &#8220;internet servis sa\u011flay\u0131c\u0131l\u0131\u011f\u0131&#8221; hizmeti i\u00e7in geldi. <\/h2>\n<p><\/p>\n<div class=\"news-content\">\n<p>\n\tBTK verilerinden yap\u0131lan derlemeye g\u00f6re, vatanda\u015flar, ileti\u015fim hizmetleri sekt\u00f6r\u00fcne ili\u015fkin ya\u015fad\u0131klar\u0131 sorunlar\u0131 &#8220;BTK Online T\u00fcketici \u015eikayet Sistemi&#8221; \u00fczerinden kuruma iletebiliyor.<\/p>\n<p>\n\tBuna g\u00f6re, mobil ileti\u015fim, internet sa\u011flay\u0131c\u0131l\u0131\u011f\u0131, uydu platformu, sabit telefon ve Kablo TV gibi hizmetlerde ge\u00e7en y\u0131l\u0131n ilk yar\u0131s\u0131nda 102 bin 712 olan \u015fikayet say\u0131s\u0131, bu y\u0131l 164 bin 733&#8217;e \u00e7\u0131kt\u0131.<\/p>\n<p>\n\tHizmet baz\u0131nda bu y\u0131l\u0131n ocak-haziran d\u00f6neminde en fazla \u015fikayet, 84 bin 546 ile internet servis sa\u011flay\u0131c\u0131l\u0131\u011f\u0131 alan\u0131na ili\u015fkin geldi. Ge\u00e7en y\u0131l\u0131n ayn\u0131 d\u00f6neminde 49 bin 240 \u015fikayetle mobil kategorisi ilk s\u0131rada yer alm\u0131\u015ft\u0131.<\/p>\n<p>\n\tBTK&#8217;ye ocak-haziran d\u00f6neminde mobil ileti\u015fime y\u00f6nelik 66 bin 964, uydu platformu hizmetleri i\u00e7in 5 bin 647, sabit telefon hizmetlerine ili\u015fkin 6 bin 121 ve Kablo TV hizmetlerine y\u00f6nelik 455 \u015fikayet ula\u015ft\u0131.<\/p>\n<p>\n\t\u0130nternet ve Kablo TV alanlar\u0131nda en fazla \u015fikayet, &#8220;ba\u011flant\u0131 ve hizmet kalitesi&#8221;ne ili\u015fkin yap\u0131ld\u0131.<\/p>\n<p>\n\tSabit telefon hizmetinde &#8220;abonelik i\u015flemleri&#8221;, uydu platformu ve mobil hizmetlerde &#8220;faturaland\u0131rma&#8221;, en fazla \u015fikayet alan konular olarak s\u0131raland\u0131.<\/p>\n<h2>\n\tPostada kullan\u0131c\u0131 \u015fikayetlerinde art\u0131\u015f<\/h2>\n<p>\n\tBTK&#8217;ye C\u0130MER ve bireysel dilek\u00e7e yoluyla posta sekt\u00f6r\u00fcne ili\u015fkin ge\u00e7en y\u0131l\u0131n ilk 6 ayl\u0131k d\u00f6neminde 3 bin 730 \u015fikayet iletilirken, \u015fikayet say\u0131s\u0131 bu y\u0131l 4 bin 540&#8217;a y\u00fckseldi.<\/p>\n<p>\n\tS\u00f6z konusu sekt\u00f6re y\u00f6nelik \u015fikayetlerde ilk s\u0131ray\u0131 ocak-haziran d\u00f6neminde 1619 ile &#8220;\u015fube, acente ve personel&#8221; konusu ald\u0131.<\/p>\n<div class=\"news-tags\">\n<div class=\"title\">ET\u0130KETLER<\/div>\n<div class=\"tags\">\n                                                                            BTK<br \/>\n                                                                            \u0130nternet<br \/>\n                                                                            Ula\u015ft\u0131rma ve Altyap\u0131 Bakanl\u0131\u011f\u0131\n                                                                    <\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Ula\u015ft\u0131rma ve Altyap\u0131 Bakanl\u0131\u011f\u0131n\u0131n ili\u015fkili kurulu\u015fu Bilgi Teknolojileri ve \u0130leti\u015fim Kurumuna (BTK) y\u0131l\u0131n ilk yar\u0131s\u0131nda en fazla \u015fikayet, &#8220;internet servis sa\u011flay\u0131c\u0131l\u0131\u011f\u0131&#8221; hizmeti i\u00e7in geldi. BTK verilerinden yap\u0131lan derlemeye g\u00f6re, vatanda\u015flar, ileti\u015fim hizmetleri sekt\u00f6r\u00fcne ili\u015fkin ya\u015fad\u0131klar\u0131 sorunlar\u0131 &#8220;BTK Online T\u00fcketici \u015eikayet Sistemi&#8221; \u00fczerinden kuruma iletebiliyor. Buna g\u00f6re, mobil ileti\u015fim, internet sa\u011flay\u0131c\u0131l\u0131\u011f\u0131, uydu platformu, sabit telefon ve [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":50127,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"jnews-multi-image_gallery":[],"jnews_single_post":[],"jnews_primary_category":[],"jnews_social_meta":[],"jnews_override_counter":[],"footnotes":""},"categories":[5],"tags":[],"class_list":["post-50126","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-turkiye"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\u0130leti\u015fim sekt\u00f6r\u00fcne y\u00f6nelik \u015fikayetlerde ilk s\u0131ray\u0131 internet hizmetleri ald\u0131 - Haber Ver K\u0131br\u0131s<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/haberverkibris.com\/index.php\/2026\/10\/04\/iletisim-sektorune-yonelik-sikayetlerde-ilk-sirayi-internet-hizmetleri-aldi\/\" \/>\n<meta property=\"og:locale\" content=\"tr_TR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u0130leti\u015fim sekt\u00f6r\u00fcne y\u00f6nelik \u015fikayetlerde ilk s\u0131ray\u0131 internet hizmetleri ald\u0131 - Haber Ver K\u0131br\u0131s\" \/>\n<meta property=\"og:description\" content=\"Ula\u015ft\u0131rma ve Altyap\u0131 Bakanl\u0131\u011f\u0131n\u0131n ili\u015fkili kurulu\u015fu Bilgi Teknolojileri ve \u0130leti\u015fim Kurumuna (BTK) y\u0131l\u0131n ilk yar\u0131s\u0131nda en fazla \u015fikayet, &#8220;internet servis sa\u011flay\u0131c\u0131l\u0131\u011f\u0131&#8221; hizmeti i\u00e7in geldi. BTK verilerinden yap\u0131lan derlemeye g\u00f6re, vatanda\u015flar, ileti\u015fim hizmetleri sekt\u00f6r\u00fcne ili\u015fkin ya\u015fad\u0131klar\u0131 sorunlar\u0131 &#8220;BTK Online T\u00fcketici \u015eikayet Sistemi&#8221; \u00fczerinden kuruma iletebiliyor. 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